Settlement letter request

For the past two weeks I have called edgars, Edcon, RCS asking them to help me with my account. They keep on promising me that they will get back to me, not even once in the past two weeks have they made contact the only time there’s any communication is when I call, email or tweet. I always get the same response, we are working on it, your account is with a third party. When I call RCS they swear my account is not with them.

I did ask edgars for a settlement letter and they fail fo give me one. I did pay the settlement with their debt collection company and I have asked for a paid up letter to no avail and all I need now is to arrange to pay again if that’s what it will take to have my credit record back in order.