Settlement Letter

I called Edgards on the 7th Nov'22 for a settlement letter. i have not received anything. To my surprise an email was sent to me on Wednesday thereafter to advise of the following:

I trust my email finds you well.

Please note we are unable to provide you a settlement amount at the moment as the system is updating due to the first day of the new cycle. Please do forward an email in the next 3 days so that a settlement amount can be provided to you.

We do apologise for any inconvenience caused.

Thank you.

I called them today, and was told, i had to wait for their cycle to go through. why is is such a hassle to get a settlement letter from Edgars. I called a few times, they will rather send reminders to make payment and to top it all off, i got an email yesterday for Nov' statement with more interest added. It seems to me these companies don't want people to settle their accounts. Why is it such a hassle to pay up your account!!!!! After this i will need a closure letter. I dont' even want to think of that drama.

If anyone out there exists at Edgars, Please just forward me my settlement letter to close of this damn account!!!!!!