TR
Theo R
1 reviews | Active since Nov 2015
18 Nov 2015, 12:33
Settlement letter
Good day<br> Today is my second week that I'm phoning *** with regard to a settlement letter. I've been phoning everyday since 9th November 2015, and I've been promised that an email will be sent, I even gave them my fax number but up until now there's nothing on my mail. The account has been settled in 2014. The lady who's been attending to me has got an unprofessional attitude and I don't know what to do any more. I really need this settlement letter, can someone please help me?<br> <br> Regards<br> Theodora
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Edgars's replyOfficial
19 Nov 2015, 16:29Hello Otham67,
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department regarding your settlement letter you will be receiving feedback soonest.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department regarding your settlement letter you will be receiving feedback soonest.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Edgars's reply19 Nov 2015, 16:29
Official
Hello Otham67,
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department regarding your settlement letter you will be receiving feedback soonest.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We have escalated your query to our accounts department regarding your settlement letter you will be receiving feedback soonest.
We must apologise for the frustration and inconvenience caused.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***