LN
Lerato N
1 reviews | Active since Apr 2015
06 Jul 2017, 13:05
Settlement Account
<p>I am still awaiting feedback from the manager from the Accounts Department at RMCS, who promised to give me a call within 24 hours. That was on Saturday, the 01st of July 2017.</p> <p> </p> <p>Protea Glen manager by the name of Simphiwe has been a great help. He also made follow up's without receiving any positive feedback from RMCS.</p> <p> </p> <p>Kindly note that you leave me no choice but to open a ***** Case against you as I was advised that my refunds costs R60.00. That is the money that I have been paying for from 2011 to date...</p> <p> </p> <p>Acc no: ********** ********** 54489</p> <p> </p> <p>I also demand a full Account statement and a breakdown of how did it come to R60.00...</p> <p> </p> <p>Awaiting Urgent feedback...</p>
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
06 Jul 2017, 15:54We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the subscription has been cancelled on the system records. We have to escalated the matter with regards to the reversal request to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly,
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Jul 2017, 15:54
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the subscription has been cancelled on the system records. We have to escalated the matter with regards to the reversal request to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly,
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
06 Jul 2017, 16:11We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the subscription has been cancelled on the system records. We have to escalated the matter with regards to the reversal request to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly,
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Jul 2017, 16:11
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the subscription has been cancelled on the system records. We have to escalated the matter with regards to the reversal request to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly,
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
06 Jul 2017, 16:11We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the subscription has been cancelled on the system records. We have to escalated the matter with regards to the reversal request to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly,
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply06 Jul 2017, 16:11
Official
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that the subscription has been cancelled on the system records. We have to escalated the matter with regards to the reversal request to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly,
Kindly find the RMCS details below
Tel: ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,