setllement payment

On the 19 ,18, 17 November i asked edgars to send me a settlement letter, they did but it was for short time so it got expired then on the 3rd the i sent another email requesting the letter and got expired again because the company that was handling payments took long time to collect all the letters from different company's, 17 December another letter got expired, again on the 14 January i asked for another one then i lost count when was last i got a settlement letter but, on 29 January i settled, on the 6, 9 January i forwarded a proof of payment to edgars . also on the 9,13 February resend proof of payment , on 14 i sent another email requesting a letter confirming that i do not owe them, between this dates i have been calling them.<br> On the 13th may a send another email reminding them about the 00 letter, on the 17 again I send another email asking for 00 letter, I also asked for them to close the account, today I received this amswer I code please note that we are unable to provide you with a paid up letter as your account still have a balance of R249.05 reflecting on it. Kindly be advised that a paid up letter is issued to accounts that have a zero balance on them from Yvonne