1 reviews | Active since Feb 2012
services
<br> I bought a tomato watch at Edgars Trade route mall. <br> However the watch was faulty and I took it back to the store. <br> I was then called on the 09.11.2015 and <br> I was informed that they could not find the same watch to replace the one I bought<br> but the is another watch which is the same in colour but different from my original design watch.<br> the watch which I had originally bought had a flower like design inside.<br> this one that the store wants to offer me has no design, <br> it is just plain numbers inside. <br> I then asked that seeing this both this watches are not the same in design, <br> do they cost the same price. Yes, they cost the same.<br> I was not happy with this because I have not even seen the watch they are talking about. <br> I then asked if is the anything which can be done with this.<br> I requested to speak to the store Manager Pule whom I was not available for me. <br> The lady who was helping me said the manager's reply -<br> \ I either should credit back the watch or just take the one I am being offered".<br> I feel I was under mind & not treated correctly by this store."""
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this query to the store manager to address all concerns raised. Corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
We would like to apologise for the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this query to the store manager to address all concerns raised. Corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
