JM
Julia M
1 reviews | Active since Jan 2011
16 Jul 2015, 14:58
SERVICE WAS NOT DELIVERED
WENT TO THE CLINIQUE COUNTER TO GET SOME PROPER SERVICE FOR A SPECIFIC PRODUCT THAT HAS BEEN LAUNCHED - I DID NOT FIND ANYONE AT THE COUNTER I WAS TOLD SHE HAS TO EAT AND SHE WENT ON LUNCH<br> I THEN CAME BACK AGAIN AFTER ABOUT 45 MIN STILL NO BODY WAS THERE TO ASSIST...IS THIS THE KIND OF SERVICE WE MUST GET WHILE WE SPEND A FORTUNE FOR FACIAL PRODUCTS...PATHETIC INDEED
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Edgars's replyOfficial
18 Jul 2015, 13:14Hello Nomsebenzi,
Thank you for notifying us of the unpleasant and lack of service from the Clinique counter. It is such feedback that helps us improve on our short comings. Please be advised we have referred this query to the store manager. We assure you all concerns raised on this query will be addressed and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant and lack of service from the Clinique counter. It is such feedback that helps us improve on our short comings. Please be advised we have referred this query to the store manager. We assure you all concerns raised on this query will be addressed and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply18 Jul 2015, 13:14
Official
Hello Nomsebenzi,
Thank you for notifying us of the unpleasant and lack of service from the Clinique counter. It is such feedback that helps us improve on our short comings. Please be advised we have referred this query to the store manager. We assure you all concerns raised on this query will be addressed and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant and lack of service from the Clinique counter. It is such feedback that helps us improve on our short comings. Please be advised we have referred this query to the store manager. We assure you all concerns raised on this query will be addressed and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***