Service so bad it should be a CRIME. Pathetic

I have been erroneously Billed for my Edgars Club Card which was closed many years ago.

To top that off, I have had numerous phone calls which have; - Put the phone down on me - Transferred to the wrong department - Spoken to someone who doesn't Im sure know where they are working - Called a number to be told that its the right number however its not at the right location and should be picked up at Head Office (Keep calling until it comes right) - Gone into a shop to try and get this sorted out, to be told that the phones aren't working. - Emailed the support, to get an automated response telling me I will receive feedback within 48 HRS, that was almost a week ago.

I am surprised at the level of incompetence I have witnessed such deplorable service it should be labelled a crime. I keep getting an SMS saying I should pay, I REFUSE !!