AE
Ashwell E
1 reviews | Active since Jan 2016
22 Jan 2016, 13:21
Service ( Returned Goods)
During the month of December, I purchased Lingerie for my wife as a Christmas Gift. Upon opening her gift, she noticed that the size was incorrect, this is without having fitted them on. We decided to have the goods exchanged prior to trying them on.<br> <br> My visit to the JHB branch took some time as I was waiting for the Floor Manager. Upon explaining the matter, the Floor Manager very coldly advised that he cannot take the items back or exchange them and that was it. No consideration for what the customer just explained, no empathy, no \lets see what we can do for you sir"- nothing! I understand hygiene issues"
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Edgars's replyOfficial
25 Jan 2016, 13:17Hello Aerasmu2,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service of the service we render to our customers. Please be advised for hygienic reasons underwear cannot be exchanged or refunded. Please see below our terms and conditions regarding this.
Refunds and Exchanges
To return any goods, you must take a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
30-day return policy for goods that have not been used:
We will gladly exchange or refund in the form of a Gift card any item within 30 days provided that
It's in the original packaging or condition with the price ticket attached.
For hygiene reasons underwear (excluding bras) and earrings for pierced ears may not be returned or exchanged.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service of the service we render to our customers. Please be advised for hygienic reasons underwear cannot be exchanged or refunded. Please see below our terms and conditions regarding this.
Refunds and Exchanges
To return any goods, you must take a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
30-day return policy for goods that have not been used:
We will gladly exchange or refund in the form of a Gift card any item within 30 days provided that
It's in the original packaging or condition with the price ticket attached.
For hygiene reasons underwear (excluding bras) and earrings for pierced ears may not be returned or exchanged.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply25 Jan 2016, 13:17
Official
Hello Aerasmu2,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service of the service we render to our customers. Please be advised for hygienic reasons underwear cannot be exchanged or refunded. Please see below our terms and conditions regarding this.
Refunds and Exchanges
To return any goods, you must take a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
30-day return policy for goods that have not been used:
We will gladly exchange or refund in the form of a Gift card any item within 30 days provided that
It's in the original packaging or condition with the price ticket attached.
For hygiene reasons underwear (excluding bras) and earrings for pierced ears may not be returned or exchanged.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service of the service we render to our customers. Please be advised for hygienic reasons underwear cannot be exchanged or refunded. Please see below our terms and conditions regarding this.
Refunds and Exchanges
To return any goods, you must take a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
30-day return policy for goods that have not been used:
We will gladly exchange or refund in the form of a Gift card any item within 30 days provided that
It's in the original packaging or condition with the price ticket attached.
For hygiene reasons underwear (excluding bras) and earrings for pierced ears may not be returned or exchanged.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***