ZK
Zaaida K
1 reviews | Active since Oct 2013
22 Jul 2015, 11:30
Service offered but not activated!
I was contacted at the beginning of this month to activate the club service which I accepted. Today I need to utilise this service and I am told that it was not activated. I have the all recorded between myself and the call centre agent. How do you fix this???
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Replies (1)
Edgars's replyOfficial
24 Jul 2015, 11:57Hello zaaik,
We would like to apologise for the lapse in service. Please be advised we have liaised with the accounts department to enrol you for club Life membership. Please note you need to contact us on our toll free number: ***to activate the card after 2 days, as the membership was enrolled today. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please click on the link to view the club life benefits: http://www.edgarsclub.co.za/club-life/
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. Please be advised we have liaised with the accounts department to enrol you for club Life membership. Please note you need to contact us on our toll free number: ***to activate the card after 2 days, as the membership was enrolled today. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please click on the link to view the club life benefits: http://www.edgarsclub.co.za/club-life/
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply24 Jul 2015, 11:57
Official
Hello zaaik,
We would like to apologise for the lapse in service. Please be advised we have liaised with the accounts department to enrol you for club Life membership. Please note you need to contact us on our toll free number: ***to activate the card after 2 days, as the membership was enrolled today. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please click on the link to view the club life benefits: http://www.edgarsclub.co.za/club-life/
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
We would like to apologise for the lapse in service. Please be advised we have liaised with the accounts department to enrol you for club Life membership. Please note you need to contact us on our toll free number: ***to activate the card after 2 days, as the membership was enrolled today. We assure you measures will be taken to avoid the re-occurrence of this nature.
Please click on the link to view the club life benefits: http://www.edgarsclub.co.za/club-life/
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***