TB
Thando B
1 reviews | Active since Sept 2015
07 Sept 2015, 18:41
Service I did not request
Edgars has been charging me for policies I have never requested. I emailed them and was advised that they would be cancelled. These policies were requested by a store in Benoni, but I live in Cape Town. They have cancelled said policies but refuse to pay me back my money, which is more than R1200
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Edgars's replyOfficial
08 Sept 2015, 14:19Hello thandobala,
Thank you for raising your apprehensions with us. Please be advised the financial products were enrolled in 2014 and ever since then, there hasn't been any request for cancellation until recently. We apologise for the overall experience. However, your account will not be credited as statements were sent to you.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience
***
Thank you for raising your apprehensions with us. Please be advised the financial products were enrolled in 2014 and ever since then, there hasn't been any request for cancellation until recently. We apologise for the overall experience. However, your account will not be credited as statements were sent to you.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply08 Sept 2015, 14:19
Official
Hello thandobala,
Thank you for raising your apprehensions with us. Please be advised the financial products were enrolled in 2014 and ever since then, there hasn't been any request for cancellation until recently. We apologise for the overall experience. However, your account will not be credited as statements were sent to you.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience
***
Thank you for raising your apprehensions with us. Please be advised the financial products were enrolled in 2014 and ever since then, there hasn't been any request for cancellation until recently. We apologise for the overall experience. However, your account will not be credited as statements were sent to you.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards.
Edcon customer experience
***
Best regards,