1 reviews | Active since Aug 2016
SERVICE FEES *****
<p>When I openened my account I started with R940 only and never shopped on my account again , I paid every time on time and I paid for 5 months now and my account balance is now on R745 which means I only paid of like R200 and someting of sofar after 5 MONTHS of paying everytime on time on my accpunt they say it is service fees ????? what so my account is never going to paid of in time because they ***** your money!!!!! Never ever go open an account at Edgars Rather go to Fochini they are much better and their staff arent useless this guy I just spoke to has an awfull attitude and cant explain anything because he doesnt know what he is talking about never again AFTER this me and my whole family is going to close their accounts and never shop their again and me and my familie's friends are also going to close their account this is soooo **** and then I get **** service from a guy who couldnt even explain it right!!!!! DISCUSTED</p>
We have received your concerns and apologise for the inconvenience caused by the matter regarding the service fee and now our valued customer is considering closing her account. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter regarding the service fee and now our valued customer is considering closing her account. Please note that the service fee will not be levied to your account without your authorisation. Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) . As noted within the letter , your consent will be required when next purchasing in store and should you wish to decline the implementation of the service fee, Edcon reserves the right to action your account accordingly. You have been a longstanding customer and we thank you for your patronage and hope that you will continue to be part of the Edcon family. Please find the below reference number for your post
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.