Service fees/Admin charges

<p>I have been a loyal customer and supporter of Edgars for quite a few years now and I am dissapointed by their charge for the service fee of R22.80. I did a purchase at the beginning of August this year and was given a slip to sign and upon enquiry with the cashier was advised not to worry about this as my account balance was nil and therefore I will not get charged the service fee. She also advised that as long as I kept my balance in a nil and did not purchase anything on account I will not incur the service fee charge. It led me to believe that as long as I paid cash for my transactions swiped the card for thank u points then there will be no charge. I was surprised with my September statement where I was charged with a pro rata amount for August and the full amount for September. I called the Edgars accounts department and they advised me that my account was still nil and I should not have been charged for the service fee. They advised that they will send my account for investidation. I called twice in September and received the same response. In October I received a statement with the balance carried forward and another charge of R22.80. I again called Edgars to query what was happening and was advised that this would be sent for investigation and would be escalated. I then went into the Edgars store and called from there and was advised that because I signed the piece of paper it was then that I agreed for the service fee. Also because there were thank u points earned that is why I was charged the service fee. So even though I do not use my account I will still be charged a service fee of R22.80 per month for my thank you points. I told them that this was nonsense and misleading. Had I known I would be charged a monthly fee I would have closed my account immediately. I called the Edgars office again today and was advised that everytime I swipe my card then there is a transaction which effects admnistration on my account and therefore have to pay the service fee. I am disgusted with this behaviour and feel that this is ****************. To me I was mislead by the cashier and given the wrong advise. This is just a message to others that might be in the same position as me. </p> <p>I am really dissapointed with Edgars after being a loyal customer with no hassles to my account and always paying on time. This is not the way to treat your loyal customers. I am definately closing my account today and will never apply for any account related to Edgars ever again. </p>