1 reviews | Active since Apr 2013
Service Fees
<p>service fees came onto my statement after i declinded the service fee, customer service first says i accepted the service fee which i know for a fact i didnt , then they turn around and say the company is just going to add it on which the last time i checked is ***** cause i never accepted these charges.</p>
Thank you for bringing this matter to our attention. We understand your frustration in this incident however once the service fee is sign we will not be able to cancel the fee as it has become part of the terms and conditions.
Both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for bringing this matter to our attention. We understand your frustration in this incident however once the service fee is sign we will not be able to cancel the fee as it has become part of the terms and conditions.
Both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The National Credit Act (NCA) allows for Credit Providers to charge a Service Fee on accounts. This fee is used by the Credit Provider to manage the administration of the Credit Book and other applicable expenses.
Although it has become necessary to charge a service fee, we have taken the plight of our customers into consideration and discounted this fee to R22.80 per month which equates to R273.60 yearly as opposed to the prescribed maximum fee of R60 allowed per month by the NCA (R720 yearly) .
You reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,