Service Fee Woes / Service / Poor Communication

<p>In July I made a purchase on my account. The cashier advised me that there are new terms and conditions, and that in order to purhcase, I needed to accept them. I asked whether there would be any effect to my account, she advised me that there wouldn't. At the end of that month, I received an account with a service charged to it.</p> <p> </p> <p>I queried this and requested that it be reversed, as I had not been advised there would be a service fee to be charged to my account at the time of accepting this. Had I been aware of this, I would NOT have agreed. (What is the point of having an interest free account if you now have to pay a service in lieu of interest??) I advised that I wanted the service reversed and that I would be closing my account as soon as it is settled, due to this. I also requested that the acceptance of the terms and conditions be revoked, as there was no consensus on the terms and conditions.</p> <p> </p> <p>Communication around the charging of a service fee, had never been provided to me either, prior to the fee being charged.</p> <p> </p> <p>After numerous calls to the centre (I'm still waiting for teamleaders / a manager to call me) complaining about this, I was advised that I signed that docet and it cannot be reversed. (And that once accepted on the system, and cannot be reversed, which is ludicrous.)</p> <p> </p> <p>This is just unacceptable and just *********.</p> <p> </p> <p>I will never shop at Edgars again.</p> <p> </p> <p>Service in general is terrible, as experienced by dealings with the accounts call centre.</p>