MT
Mary T

1 reviews | Active since Jul 2016

09 Jun 2017, 04:33

Service Fee of R 22.80

<p>Please may I ask you to explain to me what is the service fee for ? Interest on account is understandable, but what are we paying for ? Where is it going to and why is a charged ? When I opened my account I was told I can apply for a six month interest free card after a couple of months as I have not had any accounts to prove my credit. I have read the credit act, but where is this money going to ? Thank you</p>

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Replies (1)
Edgars
Edgars's reply10 Jun 2017, 10:00
Official

Thank you for bring the above concerns to our attention.

Please be advised your query is referred to our regional credit office to give a brief explanation why the service fee charge is billed on your account. The team will revert back within the next 48 working hours.

Please find below reference number for this query:

***/GO

Kind regards,

Customer Experience Team.

Call Centre: ***