Service fee dispute

I received a statement from edgars informing me that I have an amount due which is a service fee that was app**** to my account without my knowledge. My account has always been cleared to 0.00 , I have not used it for about a year now. I went to Edgars in n1 city they told me to email their accounts department which I have. I have sent my edgars statement twice and my first response from a Glenrose Ngwazi was blank I then asked for a response then I was told by Caroline Sheshane that it was a technical error and I should send my statement again. I sent my statement and my third response was from Zandile Bianca Mthethwa informing me that it was not attached. I looked back on my email and I Could see it was attached!!!! I can't understand why people are so dam lazy to assist by just removing the service fee from my account!

Once this is resolved, I will be closing this Edgars account! I don't have time for stupidity!!!

I work for a UK company in the customer service emails department, I know what is good customer service! But your service sucks! Please employ people that will do the job with pride.