Service Fee charged more than once

<p>Good day</p> <p>It really seems like i am being charged more than once for the service fee that has been recently introduced.</p> <p>My previous Balance was R1826.53<br />I then Paid R600<br />New Balance should Be R1226.53 + R22.80 (service fee) = R1249.33</p> <p>My balance however was R1272.13 meaning i was charged the R22.80 TWICE</p> <p>Please rectify this and please tell me do i pay this service fee once the account is settled?<br />If so please tell me how do i close my account. I have had this account for a while and never have i been in arrears with my monthly payments. I pay on time and more than what is owing (please go check and see my account history)</p> <p>I can much rather go open an account with other retail stores who dont charge a service fee, im sure they will be happy to have a paying customer</p> <p>Please assist in this regard</p> <p>Account Number : ********** ********** 49303 </p> <p> </p> <p>I tweeted about the above 7 days ago and received a call from their social media department with a reference number and telling me someone will call me</p> <p>Im still waiting, and much to my horror after tweeting i was advised by friends that i was not forced to sign for this service fee and dont have to pay it. I was not given the option and when i asked do i have to sign for this i was told yes i have no other choice. Please exempt me from this service fee i was forced into signing</p> <p> </p> <p>Reference Number : ********** 019/GO</p> <p> </p> <p>Yacoob Chothia</p> <p> ********** </p>