1 reviews | Active since Mar 2013
Service Fee cancelled in August still reflecting WHY?
<p>I cancelled my Service Fee in August as I was bul**** into signing the agreement in Store or else I couldn't take my purchases. I was advised that I had a right to say no. Spoke to Zihntle. I have since been told that I cancelled my Club Magazine, I don;t recall that but I cannot argue since there is a recording. I was assured that the Service fee was cancelled. I checked my statement today and I am still paying for the Service Feee. Nokuhanya says because I agreed to it in Store and there is nothing that can be done about it. In August the bullying tactics used in store was very *********. I am battling to understand why the consultant didn't tell me that I was bound when I was bul**** because I signed it in store. As a Consumer the court ruled but Edgars is appealing. Why must I wait for the long drawn out process and be penalised in the process. Disgusted </p>
Kindly be advised that the matter regarding the service fee, has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Kindly be advised that the matter regarding the service fee, has been sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
