Service fee
<p>Me and my husband was in store Sunday assisted by Mpho Mokoena.She asked about the service fee.I said I dont want it.So she said just sign on this digital pad .I told her it says accepted on the pad but she said on the vomputer screen it says declined.Today I received a mail where they say I accepted the fee.I spoke to Jason at customer carde and no happiness,cant help me.I must go back to the store.That lady was dishonest,maybe she gets commision on every service fee.Avoid Mall of Africa Edgars</p> <p> </p> <p>Store is in Midrand and I am in Pretoria.Cant go back.Spoke to the manager Martin.He said I must mail him the detail so he will escalate it to accounts department.Lets see it he can get it fixed</p>
I am still waiting for anyone to come to me about this problem. I spoke to Jacon at customer care on 30 November tel ********** 442 no happiness. Spoke to the Mall of Africa store manager Martin ********** 435 no happiness. I emailed accounts in Johannesburg that evening, and the next day from work, no reply.So what should I do.
I am still waiting for anyone to come to me about this problem. I spoke to Jacon at customer care on 30 November tel ********** 442 no happiness. Spoke to the Mall of Africa store manager Martin ********** 435 no happiness. I emailed accounts in Johannesburg that evening, and the next day from work, no reply.So what should I do.
Thank you for addressing your concerns with us regarding the Service Fee that was enrolled in store .
We apologise for the frustrations and inconvenience caused to you .We will discuss this matter with the manager so that feedback can be provided to you regarding a resolution .
Reference Number: ***/GO
Kind regards
Edgars Customer Experience Team
Best regards,
Thank you for addressing your concerns with us regarding the Service Fee that was enrolled in store .
We apologise for the frustrations and inconvenience caused to you .We will discuss this matter with the manager so that feedback can be provided to you regarding a resolution .
Reference Number: ***/GO
Kind regards
Edgars Customer Experience Team
Best regards,
Edgars removed the service fee on my Deember account and to my surprise it is back on my February and March Statement. I Send a Mail regarding the matter on 10 February . Nelisiwe Matiwane came back to me on 13 February 2017 and I qoute. "Please accept out sincere apology for the inconvenience caused" The Complained has been escalated for canselling the service fee. But it is still on my account. I don't know if I must go through this every month and it is unacceptable.
Edgars removed the service fee on my Deember account and to my surprise it is back on my February and March Statement. I Send a Mail regarding the matter on 10 February . Nelisiwe Matiwane came back to me on 13 February 2017 and I qoute. "Please accept out sincere apology for the inconvenience caused" The Complained has been escalated for canselling the service fee. But it is still on my account. I don't know if I must go through this every month and it is unacceptable.