1 reviews | Active since Dec 2015
Service Failure
<p>I purchased a guess jeans for my daughter a week before christmas and have since been trying to get a bigger size.I have contacted the call center on numerous occasions but to no avail.Dudu promised twice to call back but did not do so.I then spoke to her manager Nomsa who todate has not contacted me. I suggested that they try to trace a pair from CT or JHB if they cant track one in KZN. A month has passed and yet no response.</p>
We sincerely apologize for the frustrations incurred . Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, We will need the order number in order for them to action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We sincerely apologize for the frustrations incurred . Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, We will need the order number in order for them to action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We sincerely apologize for the frustrations incurred . Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, We will need the order number in order for them to action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We sincerely apologize for the frustrations incurred . Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, We will need the order number in order for them to action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,