SERVICE DELIVERY

Today I contacted the Edgars new accounts dept. wanting to follow up on my online application and was told that I must go to a store as they cannot disclose any information. Understanding as I am I went to the Canal Walk branch to follow up on my application. I was assisted by 3 people my WORD! eventually I was told that the account was approved, was given an account no but was told that there is no information on the system so I have to contact the new accounts department or customer service. The guy in store also told me that my application can take 2 weeks .. REALLY? So I phoned the new accounts dept. again and was told that they cannot disclose any information I must go to a store... REALLY. I asked to speak to a supervisor which apparently is a NO GO ZONE.. IS THERE ANYBODY THAT CAN GIVE CORRECT INFORMARTION? 1. I need to know if my application was successful 2. If given an account no. WHY is there no information on your system 3. How in heavens name can your application process take 2 weeks

Mrs E Roberts