Service complaint

<p>I have had a problem with Edgars Mobile the whole year now. Firstly in the beginning of the year, they cancelled my insurance contract without letting me know, I never wanted to cancel it, but they just decided to cancel it. It took about 4 months to fix this problem. Once they fixed it I took my phone in for repairs as my phones screen got damaged, I am approaching the third month, I still don't have my phone, there is no sign of them fixing my phone or what so ever. They told me it would take about a month to get fixed, the month is magically turning into 3 months now. Will I always have a problem with edgars mobile, since when have they started showing no care for their clients? I am honestly furious now. Is this what I'm paying for? Paying for a service I will never get?</p>