Service???

<p>28 December 2016 I went to Edgars lakeside mall.</p> <p>I went to the cellphone section and dealt with a Cell C and Edgars employee. <br />I enquired and wished to purchase the "HUAWEI POCKET ROUTER + 200GB data for R2499.90." This product/promotion is advertised both in store and on pamphlets available in store labeled, "festive madness deals."</p> <p>Both employees were unable to figure out how the promotion is to be loaded on the system, the cell c agent had never heard of this promotion (its been on promotion since 9 December) they phoned to see if East Rand Mall had stock (the data is system loaded - the cell c agent was holding a new modem)</p> <p>I emailed customer care and was told it was escalated to the store manager. The store is unable to assist as i said in my email so it is pretty pointless. Another email i am told,"</p> <p>On 29 Dec 2016, at 15:01, Edgars Customer Services ********** wrote:</p> <p>Good day,</p> <p>Please be advised be advised the reason why we escalated to the manager so they can which other stores run the promotion, because the communication is sent to the stores directly.</p> <p>Kind Regards</p> <p>Edgars Online Team."</p> <p> </p> <p>Is there anyone able to tell me which store in Southern Africa is able to provide a product advertised and maybe give service ?</p> <p>Glen Orritt <br /> ********** 300</p>