SK
Sinteche K
1 reviews | Active since Jan 2016
09 Jan 2016, 12:58
Service
I would like to raise my concerns regarding the service at Edgars Kimberley Diamond Pavillion Mall. I was waiting in a queue of about 30 people with bad or no air conditioning at all. The shoes I bought for my daughter did not have a price tag on (so did the other in her sizes as well) and when I got to the front, I was told by the manager \you should have seen it in December". I have read the other complaints as well"
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Edgars's replyOfficial
18 Jan 2016, 17:19Hello Sinteche777,
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our shortcomings. Please note we have referred this query to the store manager to address as that is not the type of service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to render excellent service. We apologise that this was not the case. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our shortcomings. Please note we have referred this query to the store manager to address as that is not the type of service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to render excellent service. We apologise that this was not the case. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply18 Jan 2016, 17:19
Official
Hello Sinteche777,
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our shortcomings. Please note we have referred this query to the store manager to address as that is not the type of service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to render excellent service. We apologise that this was not the case. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. It is feedback from customers like you that helps us to improve on our shortcomings. Please note we have referred this query to the store manager to address as that is not the type of service that indicates our standards.
Customers are the life blood of this organisation and it is our daily mandate to render excellent service. We apologise that this was not the case. We assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,