MW
Margot W
1 reviews | Active since Nov 2014
07 Jun 2015, 10:50
service
I went onto the website last night and found a Kelso boot for R199.95 that I am interested in I went to Kenilworth and they had no stock. They were not keen on locating the boot for me so I've been calling all the stores with no luck. Parow branch gave me poor service as I was placed on hold and Leandr? was not aware of the fact that I could hear her complain about how she must look for this boot. I'm very annoyed by this poor service!!!
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Edgars's replyOfficial
09 Jun 2015, 10:58Hello MargotWalters,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have send a request for this boot to our buyers, and once they revert to us, we will contact you. We apologise for the overall service experience, that is certainly not the type of service that indicates our standards, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have send a request for this boot to our buyers, and once they revert to us, we will contact you. We apologise for the overall service experience, that is certainly not the type of service that indicates our standards, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply09 Jun 2015, 10:58
Official
Hello MargotWalters,
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have send a request for this boot to our buyers, and once they revert to us, we will contact you. We apologise for the overall service experience, that is certainly not the type of service that indicates our standards, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your concerns with us. As per our telephonic discussion, kindly note we have send a request for this boot to our buyers, and once they revert to us, we will contact you. We apologise for the overall service experience, that is certainly not the type of service that indicates our standards, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
IF you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,