Sero verbally assaults customers

Call center staff by the name of Sero verbally assaulted me and hung up on me. I was in no way aggressive towards her, I only wanted her to close my account which I have been trying for 6 months to close. She had some excuse why the 44 cents can not be reversed (insurance that keeps accumulating as I wait for Edgars to close my account). I phoned back and asked her colleague to tell her to apologize to me as I've done nothing to deserve this disgusting treatment. The colleague told me Sero has finished her shift (not buying it!). People like Sero is part of the reason I want to close my account, she doesn't deserve that job as she's extremely rude, aggressive and has no idea how to work with people.

I feel very sorry for her colleagues. Please clean up your call center Edgars!

The 44 cents was reversed by the second call center staff member called Ayanda. Well done Ayanda for doing it in a decent polite manner.

Please advise Sero to perhaps try Telkom for a job which I think, many would agree, suits her better.