CH
CJH H
1 reviews | Active since Apr 2014
30 Oct 2015, 10:37
Seriously *********** staff. Very frustrating.
I have today phoned 5 of your stores trying to find a Tom Tailor item in stock and I get more response talking to my 3 year old. <br> I had to repeat myself numerous times as they had no idea what I was talking about (it's a t-shirt for goodness sake) and I was passed from one person to the next until I get told they don't have the item without even looking for it. <br> <br> They should be offering to source or find it for me or at the every least checking the system (or floor) to see if they have it. It's a current item you have on your floor and I am simply looking for a size. It's really not a difficult task.<br> <br> This is shocking service.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
02 Nov 2015, 09:58Hello SHoneywell,
Our attempt to contact you at 09:50 AM but we couldn't reach you.
Thank you for raising your concerns with us. We can understand the frustration caused, kindly note we require more than a description to source the item for you. Please forward us a picture or an SKU number, and we will locate the size you wants, Also state which size you want. You may revert to us at ***. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Our attempt to contact you at 09:50 AM but we couldn't reach you.
Thank you for raising your concerns with us. We can understand the frustration caused, kindly note we require more than a description to source the item for you. Please forward us a picture or an SKU number, and we will locate the size you wants, Also state which size you want. You may revert to us at ***. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Edgars's reply02 Nov 2015, 09:58
Official
Hello SHoneywell,
Our attempt to contact you at 09:50 AM but we couldn't reach you.
Thank you for raising your concerns with us. We can understand the frustration caused, kindly note we require more than a description to source the item for you. Please forward us a picture or an SKU number, and we will locate the size you wants, Also state which size you want. You may revert to us at ***. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Our attempt to contact you at 09:50 AM but we couldn't reach you.
Thank you for raising your concerns with us. We can understand the frustration caused, kindly note we require more than a description to source the item for you. Please forward us a picture or an SKU number, and we will locate the size you wants, Also state which size you want. You may revert to us at ***. We apologise for the overall experience, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***