UM
Unathi M
1 reviews | Active since Sept 2012
02 Mar 2015, 15:19
sent from pillar to post
On the 20th February I payed up my edgars account and closed it. Today I called the call center and asked if it was possible to reactivate my account and thy said yes, I confirmed my details then was told all I need to do now is go to the store then call from there. When I got to the store I was told I need to open a new account. Why are u guys so ***********? Coz not only was I given the run around but also inconvenienced. I had to call the call center again from my cellphone then only the lady told me I need to open a new account after driving all the way to edgars(petrol wasted). I then requested a paid up letter but was put on hold then the call was cut. I am so disappointed in the service I received!
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Edgars's replyOfficial
04 Mar 2015, 08:48Hello unathi85,
Thank you for bringing this matter to our attention. Please be advised the account was closed as part of the dormant accounts,there was no activity on the account, thus it was closed. Please note the account is settled and if you require to open another account you may. We apologise for the overall experience.
We assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised the account was closed as part of the dormant accounts,there was no activity on the account, thus it was closed. Please note the account is settled and if you require to open another account you may. We apologise for the overall experience.
We assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply04 Mar 2015, 08:48
Official
Hello unathi85,
Thank you for bringing this matter to our attention. Please be advised the account was closed as part of the dormant accounts,there was no activity on the account, thus it was closed. Please note the account is settled and if you require to open another account you may. We apologise for the overall experience.
We assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please be advised the account was closed as part of the dormant accounts,there was no activity on the account, thus it was closed. Please note the account is settled and if you require to open another account you may. We apologise for the overall experience.
We assure you all matters raised on this query will be addressed accordingly.
Your reference number is as follows: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,