Selling Poor Quality Boots

<p>I'm very disappointed in Edgars, and having been a loyal customer for so long. I bought Prato Boots which i expected to last for a long time as I take good care of my boots and keep the in boxes, and follow cleaning instructions. I took them back to an edgars store and they said because it was not bought in the last 6 months i cant return. As a customer you buy an item to last longer than 6 months especially boots because they are only for a winter season. And as a retailer its your duty to inspect so that such poor material is no longer used and the least is to give your customer a voucher. We are here as customers to also assist that you improve the quality of your products, so that we can also hold the banner of teh retail high. These boots break my heart because they were not cheap, and i feel i deserve better service and for them to be repaired or that i get a voucher. and that they go get inspected for future purposes.</p>