Selling Broken Products and Refusing Exchange

<p>On Tuesday 14 March 2017 I purchased a bottle of Estee Lauder double wear foundation from Edgars Bedford Centre, Bedfordview at 17:08 receipt attached. When I got home that evening I opened the box and noticed the bottle leaked into the packaging, I opened the ***** top and saw the top of the bottle was broken. I took photos and immediately filled in an enquiry on Estee Lauder SA website.</p> <p> </p> <p>On Wednesday 15 March 2017 Estee Lauder emailed me and instructed me to take the damaged product back to the store I purchased it at with my receipt so it can be exchanged. On Thursday 16 March 2017 I went back to your store in Bedford Centre, the Estee Lauder sales agent was not in and another consultant called the Manager to assist me. Without hearing what I had to say about the product he accused me of dropping/breaking it and said there is no way he will exchange it as Edgars does not sell damaged items.</p> <p><br />Firstly, I am extremely upset about the way he spoke to me in front of other customers, accusing me and making me out to be a **** and not even giving me a chance to speak or to show him the photos I took the evening I purchased the product, which would have shown him the foundation was dry on the packaging and bottle as proof it broke some time ago. You can clearly see how dry the foundation is on the inside of the box where it leaked, it made a clear impression of where the bottle was positioned and is proof that the leak happened some time ago, it is IMPOSSIBLE to dry up like that within 2 hours of purchase or "supposed" breakage, you can also see how dry the foundation is around the top/neck of the bottle where it leaked. Secondly, HOW can you accuse a customer of breaking a product without proof? If I broke it I would have taken the responsibility and not make a fool of myself by going to lenghts of contacting Estee Lauder as to what steps to follow to return the faulty product.</p> <p> </p> <p>I asked the "Manager" for his details so I could take this further and he wrote it down as follows "Ayanda Store Admin" - so I am not even sure if he is the Manager or not, but I sincerely hope he isn't because that is no way to treat any customer.</p> <p> </p> <p>I have spent R545 on a product that I cannot use, the glass from the bottle must be inside the foundation and I cannot apply it and risk cutting myself. I'm now in a position where I don't have makeup to apply and I can also not afford to spend another R545 on something i've already paid for but received a damaged product.</p>