Sell quality devices

I’m truly upset at the processes and store policies, this is not directed at any of the staff.

On Monday the 1st of May 2023, my phone was ****** out of our vehicle, including my bank card and ID.

My Wife and I reported the phone and good as ****** and did all the necessary nitty gritty to get things done, so that I could claim.

It was late in the day already and all of the malls closer to us were closed, we had no choice but to drive out of Mitchell’s plain to Century in order to purchase a new phone.

We then picked up a Xiaomi Mi Redmi 10A, a very friendly and helpful gentleman, assisted us at Edgars with the purchase.

It was a public holiday, so naturally I’m with my family. I had no time to sit with the device. We then got home, and I tried for hours on end to get my details on the device, such as my apps, images, contact etc..

I then learnt that none of what I entered was working on this device.

I then embarked back to Edgar’s on Tuesday with the intention of returning the device, already being ****ed off and frustrated because I had to spend extra money and had to return to Edgar’s, while all of this was going on, the phone slipped out of my hand as I approached the store, that’s how angry I was.

I then explained the situation to the lady that was helpful, and she said that she understood my frustration, however store policy states that it cannot be returned. Your policies and procedures are utter bull****, I’m sitting with a device that doesn’t function properly and to top it all off, it has a slight hairline crack because I dropped it.

I need to return this device, do what’s right Edgar’s, or you’ll leave me no choice but to escalate this.

Regards

****ed off client

Ken Tissong.