EL
Elaine L

1 reviews | Active since Sept 2016

25 Sept 2016, 22:03

Security with attitude and rude embarrassing customers

<p>Today I was at edgars in Potchefstroom and never in my live was i so embarrassed and badly treated by a security guard at the door. As I was leaving after a struggle at the till as the lady did not know how to use a gift card and put the rest on account after a long wait and wait and wait , I was on my way out and the siren went off the security stopped me and asked for my bag I gave it to him with my slip he did not first look at the slip immediately took all of the clothes out and searched in the pants for what ? if he didn't look at the slip ? I advised him sir count the number of items in the bag and check the slips he ignored me and carried on and searched the items after trying to help him he had a bad attitude and said I must write it down after we had the cashier there also now he found that one of the items still had the tag if it is the right name for it on the one clothing piece where the cashier admitted she made a mistake by not taking it off please note by this time we have a audience looking at this circus all thinking that I stole something where is customer service I also requested for the manager while he was so busy searching and ignoring me the manager was never called. While a other client was also refused to go in after explaining that he wanted to go and exchange something standing there waiting for him to finish with me so that the security can check and close his bag note the security was busy with this client before I wanted to leave the store. </p>

0
Replies (1)
Edgars
Edgars's reply26 Sept 2016, 11:08
Official

We must apologise for the inconvenience and frustration caused to you.

We are so sorry to hear about your unpleasant experience in store with regards to the security guard. We have addressed this incident with the store manager , you will be receiving feedback shortly.

Your reference number ***/GO

Kind regards,
Edcon customer experience team,
***