security problems and poor service

Item: Edgars
Rating: 2
Author: Palesa M

I went to the shop to get a refund. No one informed me at the door that I needed a sticker, when I got to the tills I was turned back even though I had a receipt. I went back to the door and got the sticker. I went to a different till because of the bad service I received. When I got there, I had to wait 20 minutes because there was no supervisor for authorisation then there was no cash at the till.

Helpful (0)

Replies (1)

Edgars's replyOfficial

25 Feb 2016, 10:55

Hello paley10,

We must apologise for the unpleasant experience in store. Please be advised we have raised your concerns with our in store management team, you will be receiving direct feedback shortly as that is certainly not the service we wish to render in store.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind Regards
Customer Experience team
***

Best regards,

Edgars's reply25 Feb 2016, 10:55

Official

Best regards,

security problems and poor service

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