SR
Sunette R

1 reviews | Active since Mar 2015

22 Jul 2015, 14:28

Security Lady @ Store Treating customer like *****

I quickly pop into Edgar's Boulders as I do twice a week and saw they had a sale on. I go there for the last two years, sometimes more than twice a week as I just work across the road. I know that most retailers have a rule to search you goodies bags that was purchased, but today I felt like I was treated as a *****. As I walk out, and the security lady at the door insisted that she wants to look in my personal bag, without any reason, but let all the other customers walked out of the store. I confronted her and asked her so you just randomly stop people and ask them to search their bags? she had such an attitude and said she has the right to search me, again I ask her and she just reply, she will search people. Its just disgusting to treat loyal customers like that, I will never put my foot in that store again.

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Replies (1)
Edgars
Edgars's reply24 Jul 2015, 13:18
Official
Hello sunetterr,

Our attempt to contact you at 01:02 PM unsuccessful.

We would like to sincerely apologise for the overall unpleasant service. Please be advised it is not our policy to search customer's personal belongings. We have referred this matter to the store manager to address. We assure you measures will be taken to avoid the re-occurrence of this nature.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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