1 reviews | Active since Feb 2014
SECURITIES SHOULD BE TRAINED PROPERLY
<p>I VISITED THE EDGARS WEST STREET I N DECEMBER, AS EXITING THE STORE THE SECURITY DOES A CHECK IN MY BAG , I DIDNT PURCHASE ANYTHING FROM THE STORE , HOWEVER SHE CHECKS IN EVERY PACKET ,I HAD PURCHASED PERISHABLE ITEMS SHE HOWEVER CHECKS IN THOSE WITH HER HANDS AND SEARCHES MY BAGS AS IF I HAD ******, I WONDER IF THESE SECURITIES ACTUALLY KNOW WHAT THEY LOOKING FOR, I WAS TOTALLY DISGUSTED AS THEY PUT THERE HANDS IN MY FRUITS AND EVERY OTHER BAG, SURELY THEY SHOULD BE TRAINED PROPERLY</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars west street , Durban management to address as our valued customer is not happy that the store security personnel searched your bags and even your food stuff with their bare hands, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars west street , Durban management to address as our valued customer is not happy that the store security personnel searched your bags and even your food stuff with their bare hands, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars west street , Durban management to address as our valued customer is not happy that the store security personnel searched your bags and even your food stuff with their bare hands, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars west street , Durban management to address as our valued customer is not happy that the store security personnel searched your bags and even your food stuff with their bare hands, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,