1 reviews | Active since Sept 2013
Second Pair of shoes with Defects !
<p>Dear Edgars , I have no idea what it is about the shoes that is stocked at the stores, but I had an issue with shoes I purchased a while ago and it was exchanged for more expensive shoes of which I paid the difference in the thinking I got quality shoes. The shoe in question is the Dakota brand. This shoe is 3 months old and the rubber soles are coming out from left and right shoe. Purchased in Edgars Sandton. Please can I get this resolved. thanks </p>
Apologies , it is not 3 months old , it is 1 month old ...
Apologies , it is not 3 months old , it is 1 month old ...
I collected the new pair in May
I collected the new pair in May
We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer is not happy with the quality of the shoes purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Sandton mall management to address as our valued customer is not happy with the quality of the shoes purchased in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.