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Phillip M

1 reviews | Active since Mar 2017

20 Mar 2017, 12:03

Second hand phones for new price

<p>On Sunday 19 mar I bought my son of 11 a new mobile phone from Edgar's in menlin mall pta . at first when sales lady tried to charge the phone there was a problim with the batary ,so this was replaced with a batery from a nother phone . when arriving home we discovered that the phone speakers were not working and there was no sound .which also meant no calls could be made as no sound could be heard . apon reporting this to store the same day as purchase we were informed that the phone would have to be sent in for repairs and this will take at least two weeks . this despite having paid extra for a suposit warranty . end resalt my son will be reserving a second hand repaired phone two weeks after his birthday at the price of a new phone . so if u are considering buying any electronic ecoupment from Edgar's rather go buy secondhand elsewhere . since u will only be paying new price for second hand at Edgar's any way</p>

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Replies (1)
Edgars
Edgars's reply20 Mar 2017, 14:36
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that we are in liaison with the store management and they will revert back to you with urgent feedback as you stated that the matter has been pending for a long tome query ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.