fA
fatimah A
1 reviews | Active since Jul 2015
30 Jul 2015, 11:49
Second failed battery in 1 year
I purchased my Samsung Galaxy Trend Plus in July 2014.<br> My first battery failed within 4 months and it was sent in for repairs whereupon a new battery was installed.<br> <br> My replacement battery has become swollen and is not holding a charge. It is only 8 months old. I have searched the internet and have seen multiple reports regarding swollen Samsung batteries.<br> <br> I realise that it is a Samsung issue however I purchased it from Edgars and they handled the subsequent repairs.<br> <br> Please advise.<br>
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Edgars's replyOfficial
31 Jul 2015, 14:10Hello fatiabrhms,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you will need to return to the store of purchase along with your proof of purchase.
Please request to speak to the store manager, you will then be advised accordingly regarding what assistance can be provided to you.
Thank you for your patience and continued support.
Regards,
The Customer Experience Team.
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you will need to return to the store of purchase along with your proof of purchase.
Please request to speak to the store manager, you will then be advised accordingly regarding what assistance can be provided to you.
Thank you for your patience and continued support.
Regards,
The Customer Experience Team.
***
Best regards,
Edgars's reply31 Jul 2015, 14:10
Official
Hello fatiabrhms,
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you will need to return to the store of purchase along with your proof of purchase.
Please request to speak to the store manager, you will then be advised accordingly regarding what assistance can be provided to you.
Thank you for your patience and continued support.
Regards,
The Customer Experience Team.
***
Please note that our attempts to contact you have been unsuccessful.
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that you will need to return to the store of purchase along with your proof of purchase.
Please request to speak to the store manager, you will then be advised accordingly regarding what assistance can be provided to you.
Thank you for your patience and continued support.
Regards,
The Customer Experience Team.
***
Best regards,