RM
Refilwe M
1 reviews | Active since Nov 2015
17 Nov 2015, 17:12
searching of handbag
I had just payed my mom's account at Edgars Eyethu Mall when the incident took place, I was in the shop for less than five minutes when I got to the exit the security gaurd wanted to search my handbag when I explained to her that it would be an invasion of privacy she told me that I didn't have a choice. I told her to call management and he said that it was all Edgars shops that searched customers which is a lie then he tells me never to set foot in \his"shop. What upsets me is that he was labelling me as a *****"
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Replies (1)Edgars's replyOfficial
20 Nov 2015, 13:40Hello Minah Manyama,
Thank you for bringing this matter to our attention. Please be advised that Edcon has reserved the right to search customer's personal belongings. We sincerely apologise for the manner of approach, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised that Edcon has reserved the right to search customer's personal belongings. We sincerely apologise for the manner of approach, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply20 Nov 2015, 13:40
Official
Hello Minah Manyama,
Thank you for bringing this matter to our attention. Please be advised that Edcon has reserved the right to search customer's personal belongings. We sincerely apologise for the manner of approach, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. Please be advised that Edcon has reserved the right to search customer's personal belongings. We sincerely apologise for the manner of approach, but we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
