JT
Josh T
1 reviews | Active since May 2022
10 May 2022, 12:51
**** bags!
On the 10th of March I wrote a review about Edgars *******ly charging me for a service I did not consent to. I was refunded however once again I am being charged for the service. This is completely *******!
Helpful (0)
Replies (8)0
Replies (8)JT
Josh T's updateReviewer Update
10 May 2022, 13:54Well lets see because last time " who will attend and respond to your request within the shortest possible time but not exceeding 5 working days " which is from your automated response emails...took almost 20 working days to get a response.
JT
Josh T's update10 May 2022, 13:54
Reviewer Update
Well lets see because last time " who will attend and respond to your request within the shortest possible time but not exceeding 5 working days " which is from your automated response emails...took almost 20 working days to get a response.
JT
Josh T's updateReviewer Update
15 May 2022, 18:43Still no feedback
JT
Josh T's update15 May 2022, 18:43
Reviewer Update
Still no feedback
Edgars's replyOfficial
16 May 2022, 09:47 Good day Josh van Tubbergh,
Trust you doing well and keeping safe.
Feedback has been provided by RCS .
Should you have any further enquiries please feel free to contact us.
Thank you and take care.
Trust you doing well and keeping safe.
Feedback has been provided by RCS .
Should you have any further enquiries please feel free to contact us.
Thank you and take care.
Edgars's reply16 May 2022, 09:47
Official
Good day Josh van Tubbergh,
Trust you doing well and keeping safe.
Feedback has been provided by RCS .
Should you have any further enquiries please feel free to contact us.
Thank you and take care.
Trust you doing well and keeping safe.
Feedback has been provided by RCS .
Should you have any further enquiries please feel free to contact us.
Thank you and take care.
JT
Josh T's updateReviewer Update
18 May 2022, 15:04*******, the feedback was we will refund you... I had to call them to confirm the serivce was cancelled yet on my latest Edgars account I am being charged again!! I have called Edgars multiple times and it just goes straight to asking me to rate the service, no one picks up the phone. No one from Edgars has the ***** to confirm its cancelled I do not believe BLT... I don't believe Edgars. Latest email my query was completely overlooked! they sent me all reasons why I am charged a service fee, insurance etc etc but ignored the Vodacom Subscription. This is becoming pathetic that no one will take accountability. Why am I being charged then refunded and then being charged again if this is a service I never subscribed to to start with?
JT
Josh T's update18 May 2022, 15:04
Reviewer Update
*******, the feedback was we will refund you... I had to call them to confirm the serivce was cancelled yet on my latest Edgars account I am being charged again!! I have called Edgars multiple times and it just goes straight to asking me to rate the service, no one picks up the phone. No one from Edgars has the ***** to confirm its cancelled I do not believe BLT... I don't believe Edgars. Latest email my query was completely overlooked! they sent me all reasons why I am charged a service fee, insurance etc etc but ignored the Vodacom Subscription. This is becoming pathetic that no one will take accountability. Why am I being charged then refunded and then being charged again if this is a service I never subscribed to to start with?
JT
Josh T's updateReviewer Update
18 May 2022, 15:16How is it that Edgars allows a 3rd party to sign up their clients to services that they did not consent to ?
JT
Josh T's update18 May 2022, 15:16
Reviewer Update
How is it that Edgars allows a 3rd party to sign up their clients to services that they did not consent to ?
JT
Josh T's updateReviewer Update
18 May 2022, 15:29Are you you going to keep giving scripted responses? why can no one tell me why I was signed up in the first place? the fact that you nor BLT will tell me why... I can't wait to pay off my account and be done with Edgars. Have used Edgars since 2014 but once paid off I am done!
JT
Josh T's update18 May 2022, 15:29
Reviewer Update
Are you you going to keep giving scripted responses? why can no one tell me why I was signed up in the first place? the fact that you nor BLT will tell me why... I can't wait to pay off my account and be done with Edgars. Have used Edgars since 2014 but once paid off I am done!
Edgars's replyOfficial
19 May 2022, 08:59Good morning Josh,
Trust you well.
Blue Label Communication has advised a refund will be done .
Should you have any further enquiries please feel free to contact us.
Thank you and take care.
Trust you well.
Blue Label Communication has advised a refund will be done .
Should you have any further enquiries please feel free to contact us.
Thank you and take care.
Edgars's reply19 May 2022, 08:59
Official
Good morning Josh,
Trust you well.
Blue Label Communication has advised a refund will be done .
Should you have any further enquiries please feel free to contact us.
Thank you and take care.
Trust you well.
Blue Label Communication has advised a refund will be done .
Should you have any further enquiries please feel free to contact us.
Thank you and take care.
JT
Josh T's updateReviewer Update
20 May 2022, 10:48Hi Edgars
I think you are missing the point. Sure you guys are fixing the issue, but no one is willing to take accountability or provide an honest response. BLT said I was signed up on a technical error... Edgars informed me today the only way they would ever charge me is " Kindly be advised that the add on subscription will only be billed from our side if there was a signed document done and this takes place in store or a promoter will contact and do the subscription telephonically .
Can you send me the contract or correspondence where BLTS informed Edgars to start charging me?
I will be taking the next legal steps with reporting this to the Ombuds and what ever other channels I can. Because clearly neither BLTS or Edgars wants to be transparent, if there was nothing wrong done and it was an error... no sweat... no harm right? Then I do not see why I cannot be sent the correspondence of me allegedly signing up? Because as you say its either done via contract or telephonically which would be recorded.
I think you are missing the point. Sure you guys are fixing the issue, but no one is willing to take accountability or provide an honest response. BLT said I was signed up on a technical error... Edgars informed me today the only way they would ever charge me is " Kindly be advised that the add on subscription will only be billed from our side if there was a signed document done and this takes place in store or a promoter will contact and do the subscription telephonically .
Can you send me the contract or correspondence where BLTS informed Edgars to start charging me?
I will be taking the next legal steps with reporting this to the Ombuds and what ever other channels I can. Because clearly neither BLTS or Edgars wants to be transparent, if there was nothing wrong done and it was an error... no sweat... no harm right? Then I do not see why I cannot be sent the correspondence of me allegedly signing up? Because as you say its either done via contract or telephonically which would be recorded.
JT
Josh T's update20 May 2022, 10:48
Reviewer Update
Hi Edgars
I think you are missing the point. Sure you guys are fixing the issue, but no one is willing to take accountability or provide an honest response. BLT said I was signed up on a technical error... Edgars informed me today the only way they would ever charge me is " Kindly be advised that the add on subscription will only be billed from our side if there was a signed document done and this takes place in store or a promoter will contact and do the subscription telephonically .
Can you send me the contract or correspondence where BLTS informed Edgars to start charging me?
I will be taking the next legal steps with reporting this to the Ombuds and what ever other channels I can. Because clearly neither BLTS or Edgars wants to be transparent, if there was nothing wrong done and it was an error... no sweat... no harm right? Then I do not see why I cannot be sent the correspondence of me allegedly signing up? Because as you say its either done via contract or telephonically which would be recorded.
I think you are missing the point. Sure you guys are fixing the issue, but no one is willing to take accountability or provide an honest response. BLT said I was signed up on a technical error... Edgars informed me today the only way they would ever charge me is " Kindly be advised that the add on subscription will only be billed from our side if there was a signed document done and this takes place in store or a promoter will contact and do the subscription telephonically .
Can you send me the contract or correspondence where BLTS informed Edgars to start charging me?
I will be taking the next legal steps with reporting this to the Ombuds and what ever other channels I can. Because clearly neither BLTS or Edgars wants to be transparent, if there was nothing wrong done and it was an error... no sweat... no harm right? Then I do not see why I cannot be sent the correspondence of me allegedly signing up? Because as you say its either done via contract or telephonically which would be recorded.