School Merchandise ordered Click and Collect 6 business days later- no feedback

<p>I placed my order for a click and collect on the 29th of December and immeditely paid. The policy stated is that the item would be ready for collection within 2 to 5 days. 6 working days later and i have not received even an update. Obviously with this being school items there is no time for me to wait!</p> <p>I have made numerous calls and have a trail of communication pasted below.</p> <p>order number ********** 18</p> <p> </p> <p>Good day,</p> <p>We do apologise for the service provided .</p> <p>As advised below to we have escalated the below to the Ecommerce for further assistance.</p> <p>For any other query please contact the customer experience on ***.</p> <p>Regards</p> <p>Edgars Online Team.<br />------------------- Original Message -------------------<br />From: ********** />Received: 2017/01/07 05:16 PM<br />To: ********** Edgars Customer Services<br />Subject: Re: RE : Urgently advise: order number ********** 18 - placed on the 29th of December 2016 (6 days and no update) OCC: ********** 005818</p> <p> </p> <p>Hi</p> <p><br />Please note, this needs to be immediately sorted out. I need to collect this order by tomorrow!!!!!!!! I am now highly frustrated being told that this is not ready after me having to send through numerous emails and make several calls which were not lodged. If all calls are recorded, all my calls from 16h20 should be extracted.<br />This is obviously not acceptable as I have now been left in the lurch after expecting an update . Surely your stores would have stock of the items and you would need to make some kind of alternate arrangement for me to collect/pick this up tomorrow.<br />Edgars Gateway (Durban)<br />Edgars La Lucia</p> <p>Edgars Balitto</p> <p>are the only stores closest to me. Please urgently advise.<br />I have called the *********** call centre and after being placed on hold by three different people, a call was finally logged.<br />I need my order and cannot wait for escalation and an unacceptable reason ! 2 x Bucaneer School Shoes Size 4! </p> <p> On 07 Jan 2017 4:06 PM, Edgars Customer Services wrote:</p> <p>Good day,</p> <p>We do apologise for the delayed response.</p> <p>Please be advised we have escalated the below to the Ecommerce for further assistance.</p> <p>For any other query please contact the customer experience on ***.</p> <p>Kind Regards</p> <p>Edgars Online Team.</p> <p>From: vintasha<br />Received: 2017/01/06 03:58 PM<br />To: Edgars Customer Services<br />Subject: RE : Urgently advise: order number ********** 18 - placed on the 29th of December 2016 (6 days and no update)</p> <p>Good day</p> <p>Please can you urgently advise on my order below. This was placed on the 29th of December for a collection. I have still not received an update.<br />It is now 6 working days. I would need my ordered items by this weekend as these are school items.</p>