BM
Bongi M

1 reviews | Active since Jan 2018

22 Jan 2018, 09:26

****med by Edgars and RMCS

I started receiving unauthorized airtime from RMCS via my Edgars account, since then I've been try to cancel with no success. 1st I was told I can only cancel after 6 months, I waited called again several times but only got sms's that my cancellation has been logged and told I can't be transferred to anyone they will call me. No call since!!! I went to Edgars begging them to sort this out but the didn't help either. I lost my phone and have been trying to do a sim swap but Vodacom can't help because of RMCS. I use this number for wor**** Edgars gives these ******** our information but refuse to help when clients want to cancel!!!! This has been 1 big nightmare because of Edgars and RMCS ********!!!

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Replies (1)
Edgars
Edgars's reply22 Jan 2018, 15:00
Official

Thank you for bringing this matter to our attention .Please accept our sincere apologies for the inconvenience and frustrations that this matter has caused to you.We have escalated your query to our third parties for a cancellation of the airtime contract and to assist you with a sim swap since your phone is lost.Your ***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,