DM
Daniel M
1 reviews | Active since Sept 2018
15 Mar 2019, 18:05
****MED BY EDGARS
(Dear Customer. Your subscription has been cancelled. Ref #:EDC****0 ********** 674. Thank you)- This is the sms I received following my quiry. Yet I demanded a refund since I never signed for a mobile content feel amount to be added to my Edgars account. Edgars claims that I subscribed for airtime of R19 per month, which is senseless. I never even received the airtime that they claim I signed for. Instead I'm being referred to Vodacom for the records of such a subscription, who rightly told me that they cannot pick up any subscription on my cellphone account and most importantly, it is for the company that I signed a contract with to provide me with the record. A company which I don't even know. Since Edgars charged for additional amounts on my account, amounts which they never confirmed with me, I demand that they take responsibility for charging me on behalf of a third party whom they allowed to de***** their customers.
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Replies (6)DM
Daniel M's updateReviewer Update
15 Mar 2019, 18:20This is unacceptable. Now am seeing this on facebook-Adele Lubbe ▶ Edgars
For the past 4 months a "Mobile Content" fee and "SMS Air" subscription has been charged to my account without my consent. As soon as I became aware of it, I contacted Edgars (22 June 2016) telephonically and via email. On 6 July 2016 only I was advised that the charges will be reversed, without any explanation as to how I could be charged for something I never consented to. When I received my account on 11 July 2016, this was again charged. It is impossible to communicate with anyone as all I get told is it will be forwarded to the relevant department. I am also unable to close my account as this problem has not been settled. I am bitterly disappointed that this type of ***** is allowed to continue and wonder how many customers have lost money unknowingly. From the complaints on this Facebook Page it is also clear Edgars does not really do much to assist customers with complaints
DM
Daniel M's update15 Mar 2019, 18:20
Reviewer Update
This is unacceptable. Now am seeing this on facebook-Adele Lubbe ▶ Edgars
For the past 4 months a "Mobile Content" fee and "SMS Air" subscription has been charged to my account without my consent. As soon as I became aware of it, I contacted Edgars (22 June 2016) telephonically and via email. On 6 July 2016 only I was advised that the charges will be reversed, without any explanation as to how I could be charged for something I never consented to. When I received my account on 11 July 2016, this was again charged. It is impossible to communicate with anyone as all I get told is it will be forwarded to the relevant department. I am also unable to close my account as this problem has not been settled. I am bitterly disappointed that this type of ***** is allowed to continue and wonder how many customers have lost money unknowingly. From the complaints on this Facebook Page it is also clear Edgars does not really do much to assist customers with complaints
DM
Daniel M's updateReviewer Update
15 Mar 2019, 18:21And this-Adele Lubbe
An update: Shortly after posting this message on Facebook I was contacted via email by the Customer Service Dept. They informed me that a refund was made, but I have since been unable to get the message over to them that AFTER the refund was made, another amount of R19.99 was charged for Mobile Content fee and they therefore owe me this as well. The only reply I keep on getting is that the refund has been made, so I now again sent through my statements and a breakdown of the charges - not my job and frankly not my problem, but lets see how long it takes this time
DM
Daniel M's update15 Mar 2019, 18:21
Reviewer Update
And this-Adele Lubbe
An update: Shortly after posting this message on Facebook I was contacted via email by the Customer Service Dept. They informed me that a refund was made, but I have since been unable to get the message over to them that AFTER the refund was made, another amount of R19.99 was charged for Mobile Content fee and they therefore owe me this as well. The only reply I keep on getting is that the refund has been made, so I now again sent through my statements and a breakdown of the charges - not my job and frankly not my problem, but lets see how long it takes this time
DM
Daniel M's updateReviewer Update
15 Mar 2019, 18:23It is unacceptable that to date Edgars continues to partner with a company that ****s its customers.
DM
Daniel M's update15 Mar 2019, 18:23
Reviewer Update
It is unacceptable that to date Edgars continues to partner with a company that ****s its customers.
DM
Daniel M's updateReviewer Update
15 Mar 2019, 18:35I have been a loyal client of Edgars for about 15 years now. I have always paid my account diligently and because I know I have an account with Edgars and that I regularly ow them money, I would go and pay on time every month after receiving my salary. September 2018 I settled my account and paid the balance in full. From there I did not go back to Edgars as I knew there is no need seeing as my account has been settled. I then received a SMS in January 2019 that my account is due and I need to go pay. I went to the store who advised me that there is a Mobile Content Fee on my account each month of R24.99 since 2016, something I never opt in for or agreed to. The store assisted me by calling the call centre and explaining that the Mobile Content fee needs to be cancelled and refunded to my account. I was advised that this will take 15 work days. A few days later I then received another SMS stating I need to settle my account and I went back to the store. The store again phoned the call centre who explained that a note has been made on my account and that I can ignore the sms's while they are sorting out the matter and that we are still within the 15 work days. Today (19 February 2019) I received an email from Edgars Collections that I have been BLACKLISTED for non payment. This is unacceptable! First they ***** my money and now they blacklist me for it!
DM
Daniel M's update15 Mar 2019, 18:35
Reviewer Update
I have been a loyal client of Edgars for about 15 years now. I have always paid my account diligently and because I know I have an account with Edgars and that I regularly ow them money, I would go and pay on time every month after receiving my salary. September 2018 I settled my account and paid the balance in full. From there I did not go back to Edgars as I knew there is no need seeing as my account has been settled. I then received a SMS in January 2019 that my account is due and I need to go pay. I went to the store who advised me that there is a Mobile Content Fee on my account each month of R24.99 since 2016, something I never opt in for or agreed to. The store assisted me by calling the call centre and explaining that the Mobile Content fee needs to be cancelled and refunded to my account. I was advised that this will take 15 work days. A few days later I then received another SMS stating I need to settle my account and I went back to the store. The store again phoned the call centre who explained that a note has been made on my account and that I can ignore the sms's while they are sorting out the matter and that we are still within the 15 work days. Today (19 February 2019) I received an email from Edgars Collections that I have been BLACKLISTED for non payment. This is unacceptable! First they ***** my money and now they blacklist me for it!
DM
Daniel M's updateReviewer Update
15 Mar 2019, 18:36It seems like the only way to avoid these Edgars ****s is to close edgars account. How do they allow people so much pain and suffering
DM
Daniel M's update15 Mar 2019, 18:36
Reviewer Update
It seems like the only way to avoid these Edgars ****s is to close edgars account. How do they allow people so much pain and suffering
Edgars's replyOfficial
16 Mar 2019, 11:07Dear Daniel,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to RMCS to address your overall concerns within the next 48 hours.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to RMCS to address your overall concerns within the next 48 hours.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply16 Mar 2019, 11:07
Official
Dear Daniel,
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to RMCS to address your overall concerns within the next 48 hours.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Please accept our sincere apologies for any frustrations occurred due to this incident.
Kindly note your complaint is referred to RMCS to address your overall concerns within the next 48 hours.
Your reference number remains the same:
***/GO
Kind Regards
The Edgars Team
***
Best regards,