****ing of Customers

Have an account with Edgars. I have not seen my statement since 27 August 2016. In June 2017 I discovered that I am being charged Airtime subscription. Vodacom confirmed that my prepaid is now a contract with RMCS. I have contacted Edcon, been sent from pillar to post and nothing has been done about my complaint, having logged a complaint, i am still being charge for what is signed up for. I called RMCS, the agent did not want me to speak to the supervisor, when i did, the supervisor refused to put me through to the manager of the department, when I wanted a refund for all the monies I have been charged for when i did not sign up for, they cut my call. havign been to the store, i Randburg where I opened hrt account, the person res****sible there flatly refused to assist.