1 reviews | Active since Feb 2019
**** free service United call centre on behalf of Edgars
I was called by some United Call Centre on behalf of Edgars for free benefits. These free benefits only being free for the 1st few weeks (not specified even how many weeks). I then constantly asked the consultant do i pay at all in future and he kept on saying thos is free and babbled on so quickly i couldnt hear what he is saying. I again asked please slow down and say the part again and asked again am i going to be billed and he then confirmed again no compmetely free for use, but this time quickly adsing "for the first few weeks". So again i asked when do i start paying and he said after the first few weeks if im happy. So i said but then how is thos free this sounds like an subscription service. He said that why dont i want 3gb data for just R79... So i said coz i dont need it if its not free, so i added please remove me from your database as im not wanting the subscription service you are not even clear about. Yes obviously he immediately put the phone down in my ear. This is a harsh **** and im sure they will catch out many with this "free" service and users will have to struggle to cancel it again but they already made their money. Shut this centre down, horrible ********!!!!
Thank you for bringing this matter to our attention .
We apologise for the frustrations caused to you with the telesales calls from our third parties .
Kindly note that we have checked on your account profile and there is no subscription on it.
Should you receive a statement with any discrepancies do not hesitate to contact us .
***/GO
Kind regards
Edgars Customer Experience Team
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Thank you for bringing this matter to our attention .
We apologise for the frustrations caused to you with the telesales calls from our third parties .
Kindly note that we have checked on your account profile and there is no subscription on it.
Should you receive a statement with any discrepancies do not hesitate to contact us .
***/GO
Kind regards
Edgars Customer Experience Team
***
