Sarah could not make a discretionary decision.

My sister bought me sets of panties and bra's for Christmas. Unfortunately she did not choose the correct sizes. The panties are in a set of 2 which is still originally attached to each other with the tag and everything and you can clearly see it is in a state that could have been just taken off the hanger. Sarah Makhubela point blankly refused for me to exchange it for a smaller size. There were no other customers around me, and I feel she could really have tried a little harder to make me, a customer, happy instead of trying to infuriate me. She even happily wrote her name and gave me the complaints number to phone which shows me she has absolutely no Management skills. I will NEVER EVER enter that store again. I am a good customer who has never had my account in arrears, and have been a customer for probably the last 20 years. MANAGERS CANNOT HAVE THIS \ I DON'T CARE"ATTITUDE!"""