Sandile wuold not apologise

Here is the reference of my first complain: ********** 2017/GO I was in edgars protea glen mall. Sandile gave me and my wife bad attitude. You can get more details from the reference. On the 05/12/2017 Simon call me and apologised for what happened and he asked me if I could come to the store later after work, I agreed. When I got there Simon the manger apologised again and gave me a gift card for R150. He called Sandile and asked us to go to the office. He asked Sandile to apologise but he refused and there way he was talking he kind ment I was lying. Anyway moving forward on the 06/12/2017 I called edcon call centre and spoke to Tsholofelo. She was very helpful and even her, she apologised on behave of Sandile and she said she will escalate the complaint to regional manager because Sandile refused to apologise and I am still not happy. I haven’t received a call or anything from the reginal manger. So I can safely conclude this is how their staff is thought to behave with edgars clients, yell at them as they please and refuse to apologise. I will never buy at any of edcon stores again and I promise edcon every chance I get to discourage any potential client of edcon I will share the story and after this I am putting it on facebook and tweeter. Thanks edcon for protecting your staff but not keeping your client, if you have cameras on the store go to that date and you will see the whole incident.