NK
Nicole K

1 reviews | Active since Nov 2016

16 Nov 2016, 20:21

Samsung Z2 needs to be removed from SA shelves

<p>I bought a Samsung Z2 cellphone at edgars store about 3 weeks ago I was so excited that Samsung had a affordable phone on the market.took the phone home and used it just to find out all the apps I need are not supported the phone is supper slow. My 3 week new phones battery can't even last 8hours. I thought its Samsung it will be a good phone but its not meant for south Africa. Tizen is truly the worst . I am so angry that I'm stuck with this phone that doesn't give me what I need. I wasted R1099 on this phone . I don't even wanna look at it .its a real disappointment. The best advice I can giva anyone is avoid even looking at this phone don't be fooled by the price even my old Vodafone gave me way better service. I feel like a idiot for buying this. Please be warned don't be fooled by the Samsung name. I took the phone back to edgars they say they can send the phone away to test the battery..I need to wait 4weeks .really now I must be inconvenienced. Once it returns I need to get rid of the Samsung Z2. I would feel bad to even try to sell this to someone after what I experienced. On the day of returning the phone I decided to buy a Huawei which I love.while the Samsung is in for repairs. Now I must sit with the Samsung Z2 which I won't use because its a waist of time and money</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Edgars
Edgars's reply22 Nov 2016, 14:28
Official

We must apologise for the delayed response.

Please be advised all cell phones purchased at any Edcon store is strictly supp**** from the relevant network provider. A cell phone can only be exchanged or refunded if there is a fault on the phone and the service provider cannot fix the cell phone and therefore will instructed us to replace or refund the customer as stated in our refund policy.

Kindly note we have raised this incident with the relevant buying team to look into the purchasing for the Samsung Z2. We must sincerely apologise for the inconvenience caused.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
***