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Doreen B

1 reviews | Active since Jun 2016

02 Jun 2016, 12:05

Samsung J105 MINI

<p>i bought a cell phone( SAMSUNG) J105 MINI on the 27/05/2016 amounted R 1500.00 from Edgars Pritchart street .on the 1st June 2016 when to them with the problem that when ever i listerning to Radio the volume goes to up and down without me interfering with the volume, i spend and hour Sbu listerning to the problem i have told them, He would go to his senior and the back to highlite the problem and i was told that they cant hear nothing, all they can do for me is to send it for repairs . i dont need that i came with the solution that i will be ther today and let them listen to the problem and the Lady who is the supervisior told me that i must come with everything tomorrow. tODAY 02/06/2016 I was there spend more than an hour and they told me that they are not going to give me a new phone that i needed to be refered to the Store Manager Mr King i explained he agreeed to chance the phone but when we got dowm to the floor he did talk to that lady at the back when he came back to me he refused to take the telling me that the phone i mend to recieve and answer the calls , but when i bought the phone i wanted to listen to the radio , i told him that i dont want the phone any more and they have to give the other phone and i have comp**** with the store. they want to take it for repair of with i dont need that seven days has not lapse yet. No customer service that i have recieved</p>

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Replies (1)
Edgars
Edgars's reply02 Jun 2016, 14:43
Official

Thank you for bringing this matter to our attention. We must apologise or your unpleasant experience in store. Please be advised we are liaising with our in store management team regarding the exchange policy on a cell phone, feedback will be provided shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,